FCS Computer Systems Apps

FCS is proud to present “i-Guest”,specifically designed as a guest self-service mobile portal thatyou can view folio/account information, order hotel services andreceive information about local attractions, restaurants, flightinformation, etc. Upon reservation confirmation, or at check in,you can access i-Guest directly from your iPhone, iPad or iPodTouch - at any time and from anywhere.Key Features:My Account - Check messages from the front desk office or listen toin-room voice messages remotely; view real time account/folioinformationService Requests - Order hotel services from anywhereRestaurant Reservations – Make instant dining bookings from a listof restaurants with descriptions, reviews, locations, contactinformation and receive electronic confirmationHotel Information – Check the most recently updated informationabout hotel directories, events and promotional activitiesOnline Information - Check for directions via online maps, viewlocal tourist attractions, flight schedules, stock market updates,news, currency rates, etcFCS推出的i-Guest是一种让酒店客人自助服务的移动终端应用，让你随时查阅资料，选择酒店服务和接收酒店信息，包括：当地景点，餐厅资料，航班资料等。当你确认酒店房间订单或入住酒店时，便可通过自己的iPhone，iPad或iPodTouch连接i-Guest。主要功能：我的帐户 – 查阅即时帐单，收听酒店房间的留言或查看酒店前台的文字信息要求酒店服务 – 让你随时随地提出酒店服务要求餐厅预订 – 不但提供餐厅简介，点评，位置和联系方式，还可预定餐厅, 并即时把 确认信息直接发送到你的手机酒店信息 – 提供完整的酒店名录，会议和宣传活动资料网上资讯 – 提供在线地图，当地景点，航班信息，股市资讯，新闻提要以及酒店的即时汇率等

FCS is proud to present “i-Guest”,specifically designed as a guest self-service mobile portal thatyou can view folio/account information, order hotel services andreceive information about local attractions, restaurants, flightinformation, etc. Upon reservation confirmation, or at check in,you can access i-Guest directly from your iPhone, iPad or iPodTouch - at any time and from anywhere.Key Features:My Account - Check messages from the front desk office or listen toin-room voice messages remotely; view real time account/folioinformationService Requests - Order hotel services from anywhereRestaurant Reservations – Make instant dining bookings from a listof restaurants with descriptions, reviews, locations, contactinformation and receive electronic confirmationHotel Information – Check the most recently updated informationabout hotel directories, events and promotional activitiesOnline Information - Check for directions via online maps, viewlocal tourist attractions, flight schedules, stock market updates,news, currency rates, etcFCS推出的i-Guest是一种让酒店客人自助服务的移动终端应用，让你随时查阅资料，选择酒店服务和接收酒店信息，包括：当地景点，餐厅资料，航班资料等。当你确认酒店房间订单或入住酒店时，便可通过自己的iPhone，iPad或iPodTouch连接i-Guest。主要功能：我的帐户 – 查阅即时帐单，收听酒店房间的留言或查看酒店前台的文字信息要求酒店服务 – 让你随时随地提出酒店服务要求餐厅预订 – 不但提供餐厅简介，点评，位置和联系方式，还可预定餐厅, 并即时把 确认信息直接发送到你的手机酒店信息 – 提供完整的酒店名录，会议和宣传活动资料网上资讯 – 提供在线地图，当地景点，航班信息，股市资讯，新闻提要以及酒店的即时汇率等

Description- The application is used by housekeepers (a.k.a. room attendants)in hotels to clean rooms.Business Logic- Room is assigned daily by a backend system at 6:30 am, thebackend system has been configured to utilize Pacific StandardTime. Please ensure that the device is also on Pacific Time,otherwise after the assignment is done at 6:30 am, there will be norooms seen.- Room Attendants login, see the assigned rooms and select a roomfor cleaning.- Once the room is selected, the Room Attendant can start thecleaning by tapping on the start cleaning button (denoted by thePlay symbol).- The room statuses are refreshed periodically, and the Sync buttonfrom the right slide out menu is to update the rooms ondemand.- They also have the ability to send messages to their supervisorsshould the need arise.- There is a panic button functionality, which integrates with thebackend to send notifications to users of the system to indicate anemergency, this is done via web service calls, and by sending SMS'sor triggering calls from the phone depending on theconfiguration.- The room attendants can also post minibar charges from in theroom, and this will be triggered to the Property Management Systemvia the backend.

FCS Hotel i-Guest HDFCS is proud to present “FCS Hotel i-Guest HD”, specificallydesigned as a guest self-service mobile portal that hotel guestscan view their folio/account information, order hotel services andreceive information about local attractions, restaurants, flightinformation, and etc. It allows hotel to promote their services,special offerings and guest orientated information, while alsoenhancing the hotel’s unique brand image. Upon reservationconfirmation, or at check in, guests can access hotel’s uniquei-Guest portal directly from their Android devices, at any time andfrom anywhere.Key Features:• Multi-language - Display information in the guest’s preferredlanguage• My Account - Check messages from the front desk office or listento in-room voice messages remotely; view real time account/folioinformation• My Membership – Check membership status under the hotel’s loyaltyprogram and redeem points before or after check-in• Service Requests - Order hotel services from anywhere – not justfrom the guest room or even from outside the hotel• Restaurant Reservations – Create instant dining bookings from alist of restaurants with descriptions, reviews, locations, contactinformation and receive electronic confirmation• Hotel Information – Check the most recently updated informationabout hotel directories, events and promotional activities• Online Information - Check for directions via Google maps, viewlocal tourist attractions, flight schedules, stock market updates,news, currency rates, etc• Express Check-out - Check out instantly without the requirementto queue at the front desk/receptionFCS is a leading hospitality solution provider with presence inover 26 countries worldwide. With over 4000 customers globally, FCSprovides comprehensive guest-facing and back-end hospitalitysolutions for major hotel chains, as well as for mega resort andgaming facilities. The use of this mobile application is governedby FCS. For more details, please visit www.fcscs.com or email [email protected].

Hotel ICON and FCS is proud topresent“i-Guest”, specifically designed as a guest self-servicemobileportal that you can view the folio/account information, orderhotelservices and receive information about localattractions,restaurants, flight information, and etc. Uponreservationconfirmation, or at check in, you can access i-Guestdirectly fromyour Android device, at any time and from anywhere.Key Features:•My Account - Check messages from the front desk office or listentoin-room voice messages remotely; view real timeaccount/folioinformation•Service Requests - Order hotel services from anywhere – notjustfrom the guest room or even from outside the hotel•Restaurant Reservations – Make instant dining bookings from alistof restaurants with descriptions, reviews, locations,contactinformation and receive electronic confirmation•Hotel Information – Check the most recently updatedinformationabout hotel directories, events and promotionalactivities•Online Information - Check for directions via maps, viewlocaltourist attractions, flight schedules, stock market updates,news,currency rates, etc

Hotel ICON and FCS is proud topresent“i-Guest”, specifically designed as a guest self-servicemobileportal that you can view the folio/account information, orderhotelservices and receive information about localattractions,restaurants, flight information, and etc. Uponreservationconfirmation, or at check in, you can access i-Guestdirectly fromyour Android device, at any time and from anywhere.Key Features:•My Account - Check messages from the front desk office or listentoin-room voice messages remotely; view real timeaccount/folioinformation•Service Requests - Order hotel services from anywhere – notjustfrom the guest room or even from outside the hotel•Restaurant Reservations – Make instant dining bookings from alistof restaurants with descriptions, reviews, locations,contactinformation and receive electronic confirmation•Hotel Information – Check the most recently updatedinformationabout hotel directories, events and promotionalactivities•Online Information - Check for directions via maps, viewlocaltourist attractions, flight schedules, stock market updates,news,currency rates, etc

Banyan Tree is proud to present“i-Guest”,specifically designed as a guest self-service mobileportal thatyou can view folio/account information, order hotelservices andreceive information about local attractions,restaurants, flightinformation, etc. Upon reservation confirmation,or at check in,you can access i-Guest directly from your Androiddevices - at anytime and from anywhere.Key Features:My Account - Check messages from the front desk office or listentoin-room voice messages remotely; view real timeaccount/folioinformationService Requests - Order hotel services from anywhereRestaurant Reservations – Make instant dining bookings from alistof restaurants with descriptions, reviews, locations,contactinformation and receive electronic confirmationHotel Information – Check the most recently updatedinformationabout hotel directories, events and promotionalactivitiesOnline Information - Check for directions via Google maps,viewlocal tourist attractions, flight schedules, stock marketupdates,news, currency rates, etcBanywanTree推出的i-Guest是一种让酒店客人自助服务的移动终端应用，让你随时查阅资料，选择酒店服务和接收酒店信息，包括：当地景点，餐厅资料，航班资料等。当你确认酒店房间订单或入住酒店时，便可透过自己的iPhone，iPad或iPodTouch连接i-Guest。主要功能：我的帐户 – 查阅即时帐单，收听酒店房间的留言或查看酒店前台的文字信息要求酒店服务 – 让你随时随地提出酒店服务要求餐厅预订 – 不但提供餐厅简介，点评，位置和联系方式，还可预定餐厅, 并即时把 确认信息直接发送到你的手机酒店信息 – 提供完整的酒店名录，会议和宣传活动资料网上资讯 – 提供谷歌地图，当地景点，航班信息，股市资讯，新闻提要以及酒店的即时汇率等

Banyan Tree is proud to present“i-Guest”,specifically designed as a guest self-service mobileportal thatyou can view folio/account information, order hotelservices andreceive information about local attractions,restaurants, flightinformation, etc. Upon reservation confirmation,or at check in,you can access i-Guest directly from your Androiddevices - at anytime and from anywhere.Key Features:My Account - Check messages from the front desk office or listentoin-room voice messages remotely; view real timeaccount/folioinformationService Requests - Order hotel services from anywhereRestaurant Reservations – Make instant dining bookings from alistof restaurants with descriptions, reviews, locations,contactinformation and receive electronic confirmationHotel Information – Check the most recently updatedinformationabout hotel directories, events and promotionalactivitiesOnline Information - Check for directions via Google maps,viewlocal tourist attractions, flight schedules, stock marketupdates,news, currency rates, etcBanywanTree推出的i-Guest是一种让酒店客人自助服务的移动终端应用，让你随时查阅资料，选择酒店服务和接收酒店信息，包括：当地景点，餐厅资料，航班资料等。当你确认酒店房间订单或入住酒店时，便可透过自己的iPhone，iPad或iPodTouch连接i-Guest。主要功能：我的帐户 – 查阅即时帐单，收听酒店房间的留言或查看酒店前台的文字信息要求酒店服务 – 让你随时随地提出酒店服务要求餐厅预订 – 不但提供餐厅简介，点评，位置和联系方式，还可预定餐厅, 并即时把 确认信息直接发送到你的手机酒店信息 – 提供完整的酒店名录，会议和宣传活动资料网上资讯 – 提供谷歌地图，当地景点，航班信息，股市资讯，新闻提要以及酒店的即时汇率等

FCS m-Connect is a native application for hotel staff toaccept/create jobs.

Marco Polo XiamenMarco Polo Xiamen is proud to present “i-Guest” mobileapp,specifically designed as a guest self-service mobile portalthatoffers latest hotel information and other travel guides onlocalattractions, events and activities, restaurants,flightinformation, online news and etc. You may access i-Guestdirectlyfrom your devices at any time and from any corner of theworld.

FCS i-Guest FCS is proud to present “FCS i-Guest”, specificallydesigned as a guest self-service mobile portal that hotel guestscan view their folio/account information, order hotel services andreceive information about local attractions, restaurants, flightinformation, and etc. It allows hotel to promote their services,special offerings and guest orientated information, while alsoenhancing the hotel’s unique brand image. Upon reservationconfirmation, or at check in, guests can access hotel’s uniquei-Guest portal directly from their Android devices, at any time andfrom anywhere. Key Features: • Multi-language - Display informationin the guest’s preferred language • My Account - Check messagesfrom the front desk office or listen to in-room voice messagesremotely; view real time account/folio information • My Membership– Check membership status under the hotel’s loyalty program andredeem points before or after check-in • Service Requests - Orderhotel services from anywhere – not just from the guest room or evenfrom outside the hotel • Restaurant Reservations – Create instantdining bookings from a list of restaurants with descriptions,reviews, locations, contact information and receive electronicconfirmation • Hotel Information – Check the most recently updatedinformation about hotel directories, events and promotionalactivities • Online Information - Check for directions via Googlemaps, view local tourist attractions, flight schedules, stockmarket updates, news, currency rates, etc • Express Check-out -Check out instantly without the requirement to queue at the frontdesk/reception FCS is a leading hospitality solution provider withpresence in over 26 countries worldwide. With over 4000 customersglobally, FCS provides comprehensive guest-facing and back-endhospitality solutions for major hotel chains, as well as for megaresort and gaming facilities. The use of this mobile application isgoverned by FCS. For more details, please visitwww.fcscs.com oremail to [email protected].

FCS m-Connect is a native application thatoperates on iOS and Android mobile devices for hotel staff toaccept/create jobs and review guest profiles for personalizedservices.FCS m-Connect 是一款安装于IOS与安卓系统移动设备终端的本地应用软件。酒店员工可使用此软件接收/创建工作，查看客人资料并提供个性化服务。It has the innate business intelligence to dispatch jobs based onrunners’ skill sets, availability and locations. Hotel staff canalso make use of the ad-hoc messaging function for bettercommunication.It is specifically designed for use in conjunction with centralizedjob dispatching systems such as the web-based FCS e-Connect. Withm-Connect installed on staff mobile devices, they are now able todeliver excellence in service anywhere and anytime. Each servicerequest can be tracked from start until completion. Authorizedstaff can also view guest folios and detailed preferences.它能基于员工的技能，工作时间与服务区域智能地分派工作。酒店员工可利用即时短信进行更有效的沟通。m-Connect 是专门设计用于集成工作分配系统中的连接，比如网络版的FCS e-Connect。m-Connect安装于酒店员工所使用的移动设备中，员工就能够随时随地提供优质的服务，也能记录并跟踪每个服务从开始到结束的进程。被授权的员工还可以查看到客人的帐单与详尽的喜好。Key Features:• Support multi-language• 支持多种语言• Guest profile management for guest name, room number, company,occupation, check in/out information• 客户个人资料管理，如客人姓名，房间号码，公司，职业，入住及退房的信息。• Guest preferences• 客人喜好• Guest requests management for BOTH in-house and non-in-houseguests• 入住与非入住客人请求管理• Inter-department work orders management• 部门间工作请求管理• Allow runners to check messages from the call centre with historyfor all received/sent messages• 允许员工查询所有接收与发送的历史信息• Real-time room status update to the PMS• 实时房间状态更新至PMS• Posting of mini-bar consumption to the PMS• 发送客人小食消费清单到PMS• Ad hoc messaging to individuals or groups• 发送至个人或组的即时信息FCS is a leading hospitality solution and services provider withpresence in over 32 countries worldwide.With over 4000 customers globally, FCS provides comprehensiveguest-facing and back-end hospitality solutions for major hotelchains, mega resorts, prestige boutique hotels, and gamingfacilities. The use ofthis mobile application is governed by FCS. For more details,please visit www.fcscs.com or email [email protected]公司是一家全球领先的酒店应用软件方案供应商，遍布全球32余个国家，拥有超过4000位客户。FCS公司为主要的连锁酒店，大型度假酒店及博彩设施提供了全面的面向客户和后端酒店应用方案。该移动应用程序的管理权归FCS公司所有。有关FCS的详细信息，请访问www.fcscs.com或电邮至[email protected].

FCS m-Connect is a native applicationthatoperates on iOS and Android mobile devices for hotel stafftoaccept/create jobs and review guest profiles forpersonalizedservices.FCS m-Connect 是一款安装于IOS与安卓系统移动设备终端的本地应用软件。酒店员工可使用此软件接收/创建工作，查看客人资料并提供个性化服务。It has the innate business intelligence to dispatch jobs basedonrunners’ skill sets, availability and locations. Hotel staffcanalso make use of the ad-hoc messaging function forbettercommunication.It is specifically designed for use in conjunction withcentralizedjob dispatching systems such as the web-based FCSe-Connect and thecloud enabled FCS c-Connect. With m-Connectinstalled on staffmobile devices, they are now able to deliverexcellence in serviceanywhere and anytime. Each service request canbe tracked fromstart until completion. Authorized staff can alsoview guest foliosand detailed preferences.它能基于员工的技能，工作时间与服务区域智能地分派工作。酒店员工可利用即时短信进行更有效的沟通。m-Connect 是专门设计用于集成工作分配系统中的连接，比如网络版的FCS e-Connect和云化的FCSc-Connect。m-Connect安装于酒店员工所使用的移动设备中，员工就能够随时随地提供优质的服务，也能记录并跟踪每个服务从开始到结束的进程。被授权的员工还可以查看到客人的帐单与详尽的喜好。Key Features:• Support multi-language• 支持多种语言• Guest profile management for guest name, room number,company,occupation, check in/out information• 客户个人资料管理，如客人姓名，房间号码，公司，职业，入住及退房的信息。• Guest preferences• 客人喜好• Guest requests management for BOTH in-house andnon-in-houseguests• 入住与非入住客人请求管理• Inter-department work orders management• 部门间工作请求管理• Allow runners to check messages from the call centre withhistoryfor all received/sent messages• 允许员工查询所有接收与发送的历史信息• Real-time room status update to the PMS• 实时房间状态更新至PMS• Posting of mini-bar consumption to the PMS• 发送客人小食消费清单到PMS• Ad hoc messaging to individuals or groups• 发送至个人或组的即时信息FCS is a leading hospitality solution and services providerwithpresence in over 32 countries worldwide.With over 4000 customers globally, FCS providescomprehensiveguest-facing and back-end hospitality solutions formajor hotelchains, mega resorts, prestige boutique hotels, andgamingfacilities. The use ofthis mobile application is governed by FCS. For more details,pleasevisit www.fcscs.com or email [email protected]公司是一家全球领先的酒店应用软件方案供应商，遍布全球32余个国家，拥有超过4000位客户。FCS公司为主要的连锁酒店，大型度假酒店及博彩设施提供了全面的面向客户和后端酒店应用方案。该移动应用程序的管理权归FCS公司所有。有关FCS的详细信息，请访问www.fcscs.com或电邮至[email protected].

FCS m-Connect is a native application that operates on iOSandAndroid mobile devices for hotel staff to accept/create jobsandreview guest profiles for personalized services. FCSm-Connect是一款安装于IOS与安卓系统移动设备终端的本地应用软件。酒店员工可使用此软件接收/创建工作，查看客人资料并提供个性化服务。 Ithas the innate business intelligence todispatch jobs based onrunners’ skill sets, availability andlocations. Hotel staff canalso make use of the ad-hoc messagingfunction for bettercommunication. It is specifically designed foruse in conjunctionwith centralized job dispatching systems such asthe web-based FCSe-Connect. With m-Connect installed on staffmobile devices, theyare now able to deliver excellence in serviceanywhere and anytime.Each service request can be tracked from startuntil completion.Authorized staff can also view guest folios anddetailedpreferences.它能基于员工的技能，工作时间与服务区域智能地分派工作。酒店员工可利用即时短信进行更有效的沟通。m-Connect是专门设计用于集成工作分配系统中的连接，比如网络版的FCSe-Connect。m-Connect安装于酒店员工所使用的移动设备中，员工就能够随时随地提供优质的服务，也能记录并跟踪每个服务从开始到结束的进程。被授权的员工还可以查看到客人的帐单与详尽的喜好。KeyFeatures: • Support multi-language • 支持多种语言 • Guestprofilemanagement for guest name, room number, company, occupation,checkin/out information • 客户个人资料管理，如客人姓名，房间号码，公司，职业，入住及退房的信息。 •Guestpreferences • 客人喜好 • Guest requests management for BOTHin-houseand non-in-house guests • 入住与非入住客人请求管理 • Inter-departmentworkorders management • 部门间工作请求管理 • Allow runners to checkmessagesfrom the call centre with history for all received/sentmessages •允许员工查询所有接收与发送的历史信息 • Real-time room status update to thePMS •实时房间状态更新至PMS • Posting of mini-bar consumption to the PMS•发送客人小食消费清单到PMS • Ad hoc messaging to individuals or groups•发送至个人或组的即时信息 FCS is a leading hospitality solution andservicesprovider with presence in over 32 countries worldwide. Withover4000 customers globally, FCS provides comprehensiveguest-facingand back-end hospitality solutions for major hotelchains, megaresorts, prestige boutique hotels, and gamingfacilities. The useof this mobile application is governed by FCS.For more details,please visit www.fcscs.com or [email protected]公司是一家全球领先的酒店应用软件方案供应商，遍布全球32余个国家，拥有超过4000位客户。FCS公司为主要的连锁酒店，大型度假酒店及博彩设施提供了全面的面向客户和后端酒店应用方案。该移动应用程序的管理权归FCS公司所有。有关FCS的详细信息，请访问www.fcscs.com或电邮至[email protected]

Guest Request Management Solution (GRMS)

FCS Hotel i-Guest FCS is proud to present “FCS Hoteli-Guest”,specifically designed as a guest self-service mobileportal thathotel guests can view their folio/account information,order hotelservices and receive information about localattractions,restaurants, flight information, and etc. It allowshotel topromote their services, special offerings and guestorientatedinformation, while also enhancing the hotel’s uniquebrand image.Upon reservation confirmation, or at check in, guestscan accesshotel’s unique i-Guest portal directly from their Androiddevices,at any time and from anywhere. Key Features: •Multi-language -Display information in the guest’s preferredlanguage • My Account- Check messages from the front desk office orlisten to in-roomvoice messages remotely; view real timeaccount/folio information •My Membership – Check membership statusunder the hotel’s loyaltyprogram and redeem points before or aftercheck-in • ServiceRequests - Order hotel services from anywhere –not just from theguest room or even from outside the hotel •Restaurant Reservations– Create instant dining bookings from a listof restaurants withdescriptions, reviews, locations, contactinformation and receiveelectronic confirmation • Hotel Information– Check the mostrecently updated information about hoteldirectories, events andpromotional activities • Online Information- Check for directionsvia Google maps, view local touristattractions, flight schedules,stock market updates, news, currencyrates, etc • Express Check-out- Check out instantly without therequirement to queue at the frontdesk/reception FCS is a leadinghospitality solution provider withpresence in over 26 countriesworldwide. With over 4000 customersglobally, FCS providescomprehensive guest-facing and back-endhospitality solutions formajor hotel chains, as well as for megaresort and gamingfacilities. The use of this mobile application isgoverned by FCS.For more details, please visit www.fcscs.com oremail [email protected].

The FCS Connect application is created for the staff ofFCS’scustomer properties. This application is not for the guestsorresidents staying at any of its customer properties. TheFCSConnect Mobile App works in conjunction with the FCS ConnectWebApplication. It runs on various Android devices for runnersandsupervisors to receive and perform jobs when they are on themove.Features at a glance: · Create and manage jobs · Automatedjobdispatch · Create guest & inter-department requests ·Autonotify request to the runners (noise free) · Real-time jobtrackingand monitoring with the supervisor dashboard ·Escalationmanagement · In-app messaging communication · Reportbuilder andscheduler · Easy access to the history of jobs · HandyQR codetagging & speedy Mini Bar posting · Open integrationwith mostPMS and 3rd party solutions

Optimize staff performance in cleaning, dispatch,maintenance,complaints

FCS m-Connect is a native application that operates onmobiledevices for hotel

FCS HSKP Smart application is created for the staff of customerproperties

FCS Connect is a native application for hotel staff toaccept/createjobs.